Prices shown in Omnia are incorrect

Sometimes, prices that are shown in Omnia can be incorrect. This article explains what the cause of these incorrect prices can be.

Inconsistencies due to timing issues
Some retailers update their prices throughout the day. Depending on the datasource of a certain price point, it may be that the retailer in question updated its price after Omnia collected the price points. Therefore, prices can always be a bit out of sync. For more information about how many times a day we update our prices for all datasources, please read this article

Outdated prices shown on CSE
Sometimes, retailers show different prices on their own product pages than on CSEs (comparison shopping engines), such as when a new price has not been sent to the CSE yet.

If you don't want to depend on how retailers advertise on these platforms, we suggest using direct website scraping. Direct scraping is always the most up-to-date way of retrieving prices because it collects prices directly from competitor's websites. To learn more about direct scraping, reach out to your Customer Success Manager. 

Incorrect link with product
In case a wrong price or article is shown in your data, it might also be that the CSE is scraping the wrong price or product. If this is the case, please reach out to our customer service team and provide them with the EAN of the article, so we can inform the CSE provider to make the change.